Returns & Refunds Policy

Last revised: October 2026 · 30-Day Risk-Free Trial Period

1. 30-Day Return Window

We design objects meant to be treasured on your desk for years. However, if the Naiso Power Dock 3S does not meet your aesthetic or functional expectations, you may return it within 30 days of delivery in original packaging for a complete 100% refund.

2. Return Eligibility & Condition

To qualify for a prompt full refund:

• The dock must be in its original physical condition, free from accidental drops, deep scratches, liquid spills, or tampering.
• Must be packed in the original retail gift box with custom internal foam inserts.
• All original bundled accessories (1.8m braided power cable, genuine leather cable organizer, documentation) must be included.

3. Complimentary Doorstep Return Pickup

We arrange free return reverse-pickup directly from your shipping address via our courier partners (Delhivery / Bluedart). You never need to stand in line at a post office or pay return courier fees. Simply pack the product in the original box and hand it to the assigned pickup executive.

4. Refund Processing & Timeline

Once the return package reaches our workshop and passes physical inspection (usually within 48 hours of receipt), our finance team issues a 100% refund immediately. The funds will reflect back in your original source payment account (UPI, credit/debit card, or netbanking) within 3 to 5 business days depending on your bank's settlement schedule.

5. How to Initiate a Return

Initiating a return takes under 60 seconds:
1. Email our support desk at support@naisohomes.com with your Order ID (e.g. ORD-XXXXX) and the reason for return.
2. Our logistics team will generate an automated reverse-pickup label and confirm the pickup date with you.
3. Alternatively, you can request a return directly from the Orders tab in your Account portal.