Privacy Policy

Effective Date: October 2026 · Compliant with Indian DPDP Act & IT Act Rules

1. Our Privacy Commitment

Naiso Living Pvt. Ltd. (“Naiso”, “we”, “us”) respects your personal privacy. We collect only the information strictly required to deliver our products, process payments securely, provide customer support, and fulfill warranty obligations. We do not sell, rent, or trade your personal data with third-party advertisers.

2. Information We Collect

When you browse naisohomes.com or place an order, we may collect:

• Contact Information: Your name, billing and shipping address, email address, and phone number.
• Order Details: Sku, finish preference, quantity, and payment status.
• Tax & Business Information: Company name and GSTIN if you request a B2B tax invoice.
• Technical Diagnostics: IP address, device type, browser user-agent, and cookie identifiers for fraud prevention and performance optimization.

3. Payment Security & Razorpay Compliance

We never store your credit/debit card numbers, CVVs, or UPI MPINs on Naiso servers. All financial transactions are processed directly through Razorpay, an RBI-licensed, PCI-DSS Level 1 certified payment aggregator utilizing 256-bit AES end-to-end encryption.

4. Cookies & Local Storage

We use functional local storage and cookies strictly to maintain your active shopping cart, remember your selected finish, and preserve your secure portal session. You can manage or disable cookie preferences via your web browser settings at any time.

5. Your Rights & Grievance Redressal

In accordance with the Digital Personal Data Protection Act (DPDPA), you have the right to request access to your stored personal information, request corrections, or ask for account and data deletion.

For privacy-related requests or grievance redressal, please contact our Data Protection Officer at:
Email: support@naisohomes.com
Postal Address: Grievance Officer, Naiso Living Pvt. Ltd., The Dhan Mill Compound, 100 Feet Road, Chhatarpur